Darrin and Karen Walker didn’t know what they were getting into when they decided to create a Children’s Play Center six years ago. However, living in Vancouver, they knew that the weather created a difficult outdoor environment for children to be able to play, scream, and use their pent-up energy on regular basis. With this in mind, they decided to create Jungle Jac’s, in order to provide a fun, safe, and adventurous environment for children. The play center includes a Pirate Boat Deck, Adventure Jungle, Laser Tag, Banana Splat Ball, slides, play area, mini golf and cafeteria with fresh soups and sandwiches. While they admit managing a 3 level facility full of screaming children can be challenging at times, they take pride in knowing they have created such a joyous environment for kids to play and explore when it is raining outside.
Customer service is a big part of Jungle Jac’s ongoing business strategy. In October of 2012, they decided to offer Partywirks Online Booking as a convenience to their customers. I recently had a chance to talk with Darrin to discuss the impact having a comprehensive online booking system has had on their business:
Question: Has Partywirks Online Booking made a difference?
Answer: “Yes it has. We saw an opportunity to accommodate the modern reservation needs of our customers. Before adopting Partywirks, we were getting many hang ups and voice messages when we arrived at work in the morning. Often, it was a challenge to actually connect with customers and get the reservation booked. We realized that the most convenient time for parents to make reservations was later at night, when the children were fed and asleep. Unfortunately, the convenient time for customers was when our doors were closed for business. Now, with Partywirks, the first thing we do in the morning is check for the orders that have come in overnight.”
Question: How would your business be different without using Partywirks?
Answer: “We would be spending more time following up on voice mail, answering the phone, and chasing down customers. We would be missing out on opportunities. The process would be much more difficult, and customers would not be able to get the party booked when it is convenient for them.”
Question: What other advantages have you realized with Partywirks Online Booking?
Answer: “Increased Party Add On Sales. The photos and descriptions make it easy for customers to add items to their shopping cart.”
Darrin and Karen have taken the “Jungle” out of the reservation process for their customers at Jungle Jac’s in Vancouver, BC. If you are interested in learning more about Partywirks Online Booking and how to modernize your booking process, feel free to contact us or schedule a web demonstration to learn more.
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